Returns & Exchanges

At ecobee, we stand by the quality of our products and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If you are not happy with your device, you can return it for a full refund within 30 days of the ship date.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to begin the process.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure free return shipping.

3

Pack Your Device

Place the item in its original packaging with all included accessories and manuals, then securely seal the box.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing